Returns, Exchanges, Shipping & Preorders
Birdy Grey is a drama-free zone. If the dress doesn't fit, the color's not right or if you just don't like it, return or exchange it! Visit our Returns Center to make a return or exchange.
You have 45 days from the date of delivery for an exchange or refund. All returns must be unworn, unwashed and unaltered, and the original tags must be attached. Once the tag is removed, you cannot return the dress.
A $10 restocking fee will be applied to each item returned by mail, per item. (Enjoy free exchanges, woop!) Swatches, gifts, party decor, robes, accessories and items marked "final sale" are non-refundable, and may not be returned or exchanged.
Enjoy $9.99 flat-rate standard UPS Ground shipping on all bridesmaid dress orders. Orders that ship via standard shipping will deliver within 5-8 business days in the US. (This includes processing & transit times.) Expedited delivery upgrades are also available at checkout.
International shipping rates apply to all orders outside of the US. Rates vary by destination, and will be calculated at the time of checkout. International shipping rates include all duties & taxes. All international orders are final sale, and may not be returned or exchanged.
We do our best to give general estimates to more accurately communicate when your order will ship. When we think of preorder timeframes these are the general ship windows:
|Ships By Mid||1st – 15th|
|Ships By Late||16th – 31st|
As a rule of thumb, please expect your order to ship towards the end of the shipping timeframe.
Visit our help center to learn more about preorders.
TRY BEFORE YOU BUY WITH OUR COLOR & FABRIC SWATCHES.
You know the drill: not all computer monitors & browsers register colors equally. ("The Dress" circa 2015, amirite?) Try before you buy with our color & fabric swatches, so that you can touch & feel for quality, and make sure the shade is a perfect match for your wedding palette.
-All swatches are final sale & non-refundable.