HOW IT WORKS
BUYING YOUR BIRDY GREY DRESS
WE HAVE A FEW DIFFERENT WAYS THAT WE STOCK AND SHIP OUR GOWNS… TAKE NOTE SO YOU CAN HAVE YOUR DRESS IN TIME FOR THE WEDDING!
READY TO SHIP

READY TO SHIP

DELIVERS IN 5-10 BUSINESS DAYS

MOST OF THE GOWNS IN OUR COLLECTION ARE IN-STOCK AND READY TO SHIP AND DELIVER IN 5-10 BUSINESS DAYS.

**IF YOUR WEDDING IS LESS THAN 3 MONTHS AWAY, WE HIGHLY RECOMMEND ORDERING A STYLE THAT IS IN-STOCK AND READY TO SHIP.

PRE-ORDER

PRE-ORDER

SOME OF OUR DRESSES MAY BE ON BACKORDER AND AN EXPECTED SHIPPING WINDOW WILL BE PROVIDED. PLEASE NOTE THE TIMEFRAME AND ALLOW AN ADDITIONAL 3-4 WEEKS OF WIGGLE ROOM FOR ALTERATIONS, ETC AFTER THE EXPECTED SHIP DATE.

MADE TO ORDER

MADE TO ORDER

DELIVERS IN 8 WEEKS

WE ALSO OFFER STYLES VIA OUR MADE-TO-ORDER PROGRAM (YAY FOR LESS WASTE!). EACH DRESS IS MADE TO ORDER AND WILL ARRIVE AT YOUR DOOSTEP IN EIGHT WEEKS OR LESS. CHOOSE THIS ROUTE IF YOUR WEDDING IS MORE THAN 3 MONTHS AWAY. WE ALLOW FOR RETURNS AND EXCHANGES, HOWEVER, IF YOU DECIDE TO EXCHANGE IT FOR ANOTHER MADE-TO-ORDER STYLE, IT WILL TAKE AN ADDITIONAL 8 WEEKS FOR THE NEW DRESS TO SHIP, SO PLEASE PLAN ACCORDINGLY!

FREQUENTLY ASKED QUESTIONS

BROWSE BELOW FOR ANSWERS TO YOUR QUESTIONS

HOW DOES YOUR MADE-TO-ORDER PROGRAM WORK?
+

When you place an order on a made-to-order gown, we get to work on manufacturing it just for you. You can expect to receive your dress in eight weeks or sooner.


CAN I EXPEDITE MY MADE-TO-ORDER DRESS?
+

At this time, we do not offer expedited production or expedited shipping on made-to-order dresses. Please make sure you allow time for your dress to be made, shipped, and hemmed.


HOW FAST CAN I GET A MADE-TO-ORDER DRESS?
+

Our made-to-order dresses take about eight weeks from production to delivery at your door.


ARE ALL YOUR DRESSES MADE TO ORDER?
+

Nope! Many of our bestselling dresses are in stock and ready to ship. Occasionally, popular core styles will have a waitlist while we reorder more inventory. Check out our Ready-To-Ship page for dresses that are delivered in as few as five business days.


ARE YOUR DRESSES MADE TO MEASURE?
+

At this time, all of our dresses are manufactured on a standardized sizing scale, from XS to 3X, so please refer to sizing chart on each dress page.


CAN I RETURN OR EXCHANGE A MADE-TO-ORDER DRESS?
+

Yes, you sure can! Please do note that if you choose to exchange your dress for another made-to-order dress, it will take another 8 weeks of production & delivery. If you need a dress sooner, we suggest exchanging it for a ready-to-ship style! For returns, there is a $10 restocking fee per dress if you return it at a Happy Return kiosk and an $11 fee for mail-in returns.


IF I PLACE AN ORDER WITH READY-TO-SHIP AND MADE-TO-ORDER DRESSES TOGETHER, HOW WILL THEY SHIP?
+

Great question! If you place one single order with a mix of ready-to-ship, preorder, and made-to-order dresses, the dresses will ship as they become available (don't worry, you'll only pay once for shipping). You will receive a separate shipping confirmation email along with tracking for each dress.


Can I add items or make changes to my order (address updates, cancellations, etc) after it is placed?
+

We are unable to make changes to your order after it's placed. However, you can reach out to our Customer Experience team here, and, depending on how far along your order is in the fulfillment process, we can request to change. Then you can place a new one with all of your items.


DO YOU SHIP MADE-TO-ORDER DRESSES INTERNATIONALLY?
+

At this time, all of our made-to-order dresses can only ship to U.S. addresses. But keep an eye out for updates in the future! P.S. All other items on our site ship internationally.