SHIPPING POLICY

US ORDERS

All orders for in-stock merchandise shipped via standard shipping arrive in 5-10 business days. Expedited delivery upgrades are also available at checkout. Please note that the 5-10 day window does not apply to preorder or personalized items, and that choosing expedited shipping options will not affect the preorder window or personalization processing time.

(**Please note, due to an increase in packages, along with heightened precautionary measures to ensure the safety of our third-party partners, some of our shipping carriers are reporting delays. If your package has shipped but not been delivered in 10 business days, please contact our Customer Care team for assistance.)

Made-to-order dresses are delivered in approximately eight weeks from the order date.

Dresses (and other items) will ship as they become available, and customers will receive separate tracking numbers for each parcel. Don't worry — you'll only be charged for shipping once. If a customer wishes to exchange a made-to-order dress (it's free!), we require an additional eight weeks to deliver the new dress.

CANADA ORDERS

While most orders are expected to be delivered within 15 business days, customs delays may occur. Canada shipping rates are flat-rate and include all duties & taxes. Expedited delivery upgrades are currently not available.

All Canada orders are final sale and may not be returned or exchanged.

Made-to-order dresses are delivered in approximately eight weeks from the order date.

Items from third-party vendors are not eligible for international shipping at this time.

INTERNATIONAL ORDERS

While most orders are expected to be delivered within 15 business days, customs delays may occur. International shipping rates apply to all orders outside the US and Canada. Many international shipping rates are flat-rate and include duties & taxes, with the exception of all orders to the EU. Expedited delivery upgrades are currently not available.

All international orders are final sale and may not be returned or exchanged.

Made-to-order dresses and items from third-party vendors are not available for international orders at this time.

shipping rates

UNITED STATES

$10.99 = STANDARD SHIPPING (5-10 BUSINESS DAYS) ON DRESSES
$5 = GIFTS + ACCESSORIES (7-12 BUSINESS DAYS)
$3 = SWATCHES (1-7) (7-10 BUSINESS DAYS)
$5 = SWATCHES (8+) (7-10 BUSINESS DAYS)
$19 = US EXPEDITED (3-4 BUSINESS DAYS, CANNOT SHIP TO PO BOXES)
$29 = US PRIORITY (2-3 BUSINESS DAYS, CANNOT SHIP TO PO BOXES)

CANADA

$25 = STANDARD SHIPPING TO CANADA (UP TO 15 BUSINESS DAYS)
$15 = GIFTS + ACCESSORIES (UP TO 15 BUSINESS DAYS)
$10 = SWATCHES (UP TO 15 BUSINESS DAYS)

INTERNATIONAL

$70 = STANDARD INTERNATIONALL SHIPPING (UP TO 15 BUSINESS DAYS)
$25 = SWATCHES (UP TO 15 BUSINESS DAYS)

NO ERRORS CURRENTLY DETECTED