Birdy Grey Returns & Exchanges Policy

this is a drama-free zone.

IF YOU DON'T LOVE WHAT YOU BOUGHT, YOU HAVE 14 DAYS FOR A RETURN OR EXCHANGE (US ONLY)

**MARCH 20, 2020 UPDATE: WE UNDERSTAND THAT THERE'S A LOT OF UNCERTAINTY AROUND YOUR WEDDING DATE DUE TO COVID-19, AND WE WANT YOU TO FEEL AS COMFORTABLE AS POSSIBLE. FOR ALL ORDERS PLACED AFTER MARCH 20, WE ARE EXTENDING OUR RETURN & EXCHANGE WINDOW THRU MAY 30, 2020. (PLEASE NOTE, THE $10 RESTOCKING FEE PER DRESS STILL APPLIES)

 

HOW IT WORKS
ENTER YOUR ORDER INFO, SUBMIT YOUR RETURN OR EXCHANGE DETAILS, AND CHOOSE HOW YOU WANT TO DROP IT OFF:

RETURN IN PERSON
get your refund or place an exchange on the spot at a happy returns bar near you (it's instant!)

RETURN BY MAIL
print the return label & drop it off at your local carrier (please allow a couple days for us to process)

start your return or exchange

find a location

return + exchange policy

2 weeks

Don't love it? You have 14 days from the date of delivery to send it back for a refund or exchange. All bridesmaid dresses must be unwashed, unworn, unaltered, and the original tags must be attached. *Due to COVID-19, for orders placed after 3/20/20, we are extending the return & exchange window thru 5/30/20.

RESTOCKING FEES

A $10 restocking fee will be applied to all returns, per item. (Don't worry, you won't get charged a restocking fee for exchanges, woop!) Restocking fees will be deducted from your total refund.

NON-REFUNDABLE ITEMS

Swatches, pocket squares, seamless bras, beauty, notecards, gifts, gift cards, special orders and items marked "final sale" are non-refundable. Also, international orders outside the US are final sale and may not be returned or exchanged.

GET YOUR MONEY, HONEY

If you return by mail, please allow us up to one week to process your return or exchange after it is received. You will receive an email confirmation from us as soon as it's processed. In-person returns are processed on the spot :) Please note, shipping fees will not be refunded.