Birdy Grey Returns & Exchanges Policy

this is a drama-free zone.

IF YOU DON'T LOVE WHAT YOU BOUGHT, YOU HAVE 14 DAYS FOR A RETURN OR EXCHANGE
*please note: a $10 restocking fee applies to all returns by mail, per item. (exchanges + in-person returns are free, woop!)

HOW IT WORKS

ENTER YOUR ORDER NUMBER + BILLING ZIP CODE
you will be presented with your order history. only eligible items will be available for refund/exchange

REVIEW YOUR SELECTIONS, SUBMIT YOUR RETURN OR EXCHANGE... THEN CHOOSE HOW YOU WANT TO SEND IT BACK:

RETURN BY MAIL
print the return label, package it up, and drop it off at your local carrier.
$10 restocking fee per item will be added to final refund

RETURN IN PERSON
avoid the $10 restocking fee by dropping it off at a happy returns bar near you
provide your return code for a quick + easy refund on the spot

OR, SKIP THE ONLINE RETURN PROCESS...
and head directly to a happy returns bar to return or exchange in person

start your return or exchange

find a happy returns bar

return + exchange policy

2 weeks

Don't love it? You have 14 days from the date of delivery to send it back for a refund or exchange. all bridesmaid dresses must be unwashed, unworn, unaltered, and the original tags must be attached.

RESTOCKING FEES

A $10 restocking fee will be applied to all bridesmaid dress returns by mail, per dress. (Don't worry, you won't get charged a restocking fee for exchanges or in-person returns at a Happy Returns bar, woop!) Restocking fees will be deducted from your total refund.

NON-REFUNDABLE ITEMS

Swatches, seamless bras, beauty, notecards, gifts, gift cards, special orders and items marked "final sale" are non-refundable. Also, international orders outside the US are final sale and may not be returned or exchanged.

GET YOUR MONEY, HONEY

If you return by mail, please allow us up to one week to process your return or exchange after it is received. You will receive an email confirmation from us as soon as it's processed. In-person returns are processed on the spot :) Please note, shipping fees will not be refunded.