Returns & Exchanges

Need help returning an item? We’re here to guide you!

Canada

International

Before You Start

Hey Birdy! All items are eligible for a return within 30 days of delivery, as long as they are in their original, unworn condition with tags on, EXCEPT:

Swatches

Personalized Items

Final Sale Items

*Birdy tip: Visit a Happy Returns near you for an instant refund, cha-ching!

Find a location

How Can We Help?

Now that we have that covered, do you need help with a/an:

Exchange

Return

Free Exchanges

You have 30 days to exchange your eligible item for another product of equal value—no restocking fee, and we’ll cover the shipping!

All international orders (excluding orders to Canada) are final sale and cannot be returned or exchanged.

Start Exchange

Initiate Return

Start the exchange process here.

Return Item

Visit Happy Returns for an instant e-gift card or return by mail for an e-gift card upon receipt*

Purchase New Item

Use the e-gift card (we’ll tack on the cost of shipping, woop!)

Birdy Grey Return Policy & Restock Fees

You have 30 days to return your eligible item. There is a $7 restocking fee for each non-dress item and $10 for each dress returned at a returns bar, with an additional $3 processing fee for items returned by mail. Shipping fees will not be refunded.

COUNTRY	DRESSES	NON-DRESS ITEMS
U.S.	$10	$7
Canada	$15	$15
International	No returns or exchanges	No returns or exchanges

All international orders (excluding orders to Canada) are final sale and cannot be returned or exchanged.

Start Return

Birdy Grey Suits Return Policy & Restock Fees

You have 30 days to return or exchange your eligible item. There is a restocking fee for returns (it's waived for exchanges!), so please reference the chart below. If you are returning the items by mail, there is an additional $3 processing fee. Important: Suits must have the original tags attached, with the vents and pockets unopened. The return will not be approved otherwise! Please note that shipping fees are non-refundable.

COUNTRY	JACKET/PANTS	SHIRT/VEST	ACCESSORIES
U.S.	$10	$7	$7
Canada	$15	$15	$15
International	No returns or exchanges	No returns or exchanges	No returns or exchanges

All international orders (excluding orders to Canada) are final sale and cannot be returned or exchanged.

Start Return

Initiate Return

Start the return process here.

Return Item

Visit Happy Returns for an instant refund or return by mail for a refund upon receipt*

*If you return by mail, please allow us up to one week to process your return or exchange after it is received. You will receive an email confirmation from us as soon as it’s processed. For items that are placed on a "preorder," our standard 30-day Return Policy still applies. However, your refund may be issued in the form of a physical check or Venmo depending on when the item was shipped out to you.

Before You Start

Hey Birdy! All items are eligible for a return within 30 days of delivery, as long as they are in their original, unworn condition with tags on, EXCEPT: 

Swatches
Personalized Items
Final Sale Items

How Can We Help?

Now that we have that covered, do you need help with a/an:

Exchange

Return

(Easy) Exchanges

You have 30 days to return your eligible item for an exchange.

To process your exchange, we will provide an e-gift card for you to purchase your new order, which will allow you to check out with a shipping rate discounted by $10.99.

All returns & exchanges from Canada are conducted by mail.All orders outside the U.S. & Canada are final sale and cannot be returned or exchanged.

Start exchange