Birdy Grey Returns & Exchanges Policy

this is a drama-free zone.

WE'RE ALL ABOUT SUPPORTING YOU AND YOUR GIRLS IN FINDING THE PERFECT BRIDESMAID DRESS, SO WE HAVE AN EXTRA-CUSHY RETURN + EXCHANGE POLICY OF 45 DAYS. (PLEASE NOTE, THE $10 RESTOCKING FEE FOR EACH RETURNABLE ITEM STILL APPLIES)

HOW IT WORKS
ENTER YOUR ORDER INFO, SUBMIT YOUR RETURN OR EXCHANGE DETAILS, AND CHOOSE HOW YOU WANT TO DROP IT OFF:

RETURN
Receive an instant refund by returning your dress at a Happy Returns Bar near you!

OR Print the return Label & drop it off at your local carrier. Please allow a couple of days for us to process.


EXCHANGE
Return the dress you'd like to exchange at a Happy Returns Bar near you and receive a gift card for the price of the dress + $9.99 so you can purchase the new dress ASAP, with shpping covered by us! P.S. Be on the lookout for a extra treat in your inbox as a thank you for your exchange.

OR Print the return label & drop it off at your local carrier. Please allow a couple of days for us to process. You'll receive a gift card via email so you can purchase the new dress (shipping's on us), plus a little treat as a special thanks!

NOW, READY TO GET STARTED?

start your return or exchange

find a location

return + exchange policy

45 DAYS

We’re all about supporting you and your girls in finding the perfect bridesmaid dress, so we have an extra-cushy return + exchange policy of 45 days. All bridesmaid dresses must be unwashed, unworn, unaltered, and the original tags must be attached.

RESTOCKING FEES

A $10 restocking fee will be applied to all returns, per item. (Don't worry, you won't get charged a restocking fee for exchanges, woop!) Restocking fees will be deducted from your total refund.

NON-REFUNDABLE ITEMS

Swatches, pocket squares, seamless bras, beauty, notecards, gifts, party decor, accessories gift cards, jewelry and items marked "final sale" are non-refundable. Also, international orders outside the US are final sale and may not be returned or exchanged.

GET YOUR MONEY, HONEY

If you return by mail, please allow us up to one week to process your return or exchange after it is received. You will receive an email confirmation from us as soon as it's processed. In-person returns are processed on the spot :) Please note, shipping fees will not be refunded.