Returns & Exchanges

NEED HELP RETURNING AN ITEM? WE’RE HERE TO GUIDE YOU!

CANADA

INTERNATIONAL

BEFORE YOU START

HERE ARE THE ITEMS THAT ARE ELIGIBLE FOR A RETURN OR EXCHANGE:

• BRIDESMAID DRESSES
• SHOES
• PAJAMAS
• ROBES
• LOUNGEWEAR
• MEN’S BOW TIES & NECK TIES

ALL PERSONALIZED ITEMS AND PRODUCTS NOT LISTED ABOVE ARE FINAL SALE. IF YOUR ORDER CONTAINS BOTH A RETURN-ELIGIBLE ITEM AND A PERSONALIZED ITEM, PLEASE CONTACT CUSTOMER SERVICE TO RETURN THE ELIGIBLE ITEM.

*BIRDY TIP: VISIT A HAPPY RETURNS NEAR YOU FOR AN INSTANT REFUND, CHA-CHING!

HOW CAN WE HELP?

NOW THAT WE HAVE THAT COVERED, DO YOU NEED HELP WITH A/AN:

EXCHANGE

RETURN

(FREE) EXCHANGES

YOU HAVE 45 DAYS TO RETURN YOUR ELIGIBLE ITEM FOR AN EXCHANGE. NO RESTOCKING FEE!

ALL INTERNATIONAL ORDERS (EXCLUDING ORDERS TO CANADA) ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

INITIATE RETURN

START THE EXCHANGE PROCESS HERE.

RETURN ITEM

VISIT HAPPY RETURNS FOR AN INSTANT E-GIFT CARD OR RETURN BY MAIL FOR AN E-GIFT CARD UPON RECEIPT*

PURCHASE NEW ITEM

USE THE E-GIFT CARD (WE’LL TACK ON THE COST OF SHIPPING, WOOP!)

RETURN POLICY

YOU HAVE 45 DAYS TO RETURN YOUR ELIGIBLE ITEM. THERE IS A $5 RESTOCKING FEE FOR EACH NON-DRESS ITEM AND $10 FOR EACH DRESS RETURNED AT A RETURNS BAR, WITH AN ADDITIONAL $3 PROCESSING FEE FOR ITEMS RETURNED BY MAIL. SHIPPING FEES WILL NOT BE REFUNDED. P.S. EXCHANGES ARE TOTALLY FREE!

ALL INTERNATIONAL ORDERS (EXCLUDING ORDERS TO CANADA) ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

INITIATE RETURN

START THE RETURN PROCESS HERE.

RETURN ITEM

VISIT HAPPY RETURNS FOR AN INSTANT REFUND OR RETURN BY MAIL FOR A REFUND UPON RECEIPT*

*If you return by mail, please allow us up to one week to process your return or exchange after it is received. You will receive an email confirmation from us as soon as it’s processed. For items that are placed on a "preorder," our standard 45-day return policy still applies. However, your refund may be issued in the form of a physical check or Venmo depending on when the item was shipped out to you.

BEFORE YOU START...

HERE ARE THE ITEMS THAT ARE ELIGIBLE FOR A RETURN OR EXCHANGE IN CANADA:

• BRIDESMAID DRESSES
• SHOES
• PAJAMAS
• ROBES
• LOUNGEWEAR
• MEN’S BOW TIES & NECK TIES

HOW CAN WE HELP?

NOW THAT WE HAVE THAT COVERED, DO YOU NEED HELP WITH A/AN:

EXCHANGE

RETURN

(EASY) EXCHANGES

YOU HAVE 45 DAYS TO RETURN YOUR ELIGIBLE ITEM FOR AN EXCHANGE.

TO PROCESS YOUR EXCHANGE, WE WILL PROVIDE AN E-GIFT CARD FOR YOU TO PURCHASE YOUR NEW ORDER, WHICH WILL ALLOW YOU TO CHECK OUT WITH A SHIPPING RATE DISCOUNTED BY $10.99. ALL RETURNS & EXCHANGES FROM CANADA ARE CONDUCTED BY MAIL.

ALL ORDERS OUTSIDE THE U.S. & CANADA ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

RETURN POLICY

YOU HAVE 45 DAYS TO RETURN YOUR ELIGIBLE ITEM. THERE IS A RESTOCKING FEE FOR EACH ITEM RETURNED FROM CANADA. ALL RETURNS & EXCHANGES FROM CANADA ARE CONDUCTED BY MAIL.

SHIPPING FEES ARE NON-REFUNDABLE.

INTERNATIONAL POLICY

CURRENTLY, ALL ORDERS PLACED OUTSIDE OF THE UNITED STATES & CANADA ARE CONSIDERED FINAL SALE. WE APOLOGIZE FOR ANY INCONVENIENCE.