Frequently Asked Questions
BROWSE BELOW FOR ANSWERS TO YOUR QUESTIONS
RETURNS REFUNDS AND EXCHANGES
Can I cancel my order?
My order says non-returnable when I try to process a return/exchange through the returns center. What do I do?
Why did I not receive a full refund for my return?
Why do you charge a restocking fee?
When will my refund process back onto my bank statement?
Can I place more than one dress in box for return/exchange?
Why are international returns/exchanges not accepted?
Can I exchange my dress for another size or style?
How can I return my item?
CAN ALL EGIFT CARDS BE REFUNDED TO A DIFFERENT FORM OF PAYMENT?
WHAT IF I GOT MY EGIFT CARD AS AN EXCHANGE?
WHERE DOES MY eGIFT CARD REFUND GO?
What is Birdy Grey's return policy?
Since some of my items are on preorder, can I have an extension on my return?
What happens if I shipped back the incorrect item?
Why does my refund show a credit card number that’s not mine?
My item arrived damaged. What do I do?
My order shows delivered, but it was not. What should I do?
My order shipped to wrong the address. How can I update?
How much are import fees and shipping costs for my international order?
How long will it take to receive my order after it ships?
How can I update my shipping address?
How can I track my order?
Does Birdy Grey ship internationally?
Is there a chance my order's ship date will be pushed further back?
Can I get a specific ship date for my preorder?
Can you explain your preorder shipping estimates?
If I order other items along with a preorder item when will my order ship?
The shipping estimate is very close to my wedding, if I pay for expedited delivery will I get it in time?
How much does shipping cost?
WHERE ARE YOUR DRESSES MADE AND SHIPPED FROM?
MADE TO ORDER
WHAT IS RUSH SHIPPING? CAN I GET MY MADE-TO-ORDER DRESS SOONER?
WHEN SHOULD I ASK MY BRIDESMAIDS TO ORDER THEIR DRESSES?
WHAT DOES PREORDER MEAN?
WHAT DOES MADE-TO-ORDER MEAN?
WHEN WILL MY MADE-TO-ORDER DRESS SHIP?
Can I update my shipping address?
What is Klarna?
What are the payment plans available through Klarna?
What payment methods does Klarna accept?
Will using Klarna affect my shipping time?
Will using Klarna affect my credit score?
What happens if I cannot make a Klarna payment on time?
Can I return or exchange an order I made through Klarna, even if I’m not yet finished paying?
Do you offer group discounts?
Do you offer a try-on program?
Do you offer a military discount or student discount?
Does Birdy Grey have a physical storefront location?
Why did you let me place an order if you do not have the item I need?
Can I add items to an order after it has been placed?
Do you provide alteration services?
Do you charge more for plus sizes?
How does your sizing work?
How long are your dresses?
May I purchase extra fabric? Add on extra length?
I have a large bust. What is the best dress for me?
My measurements are larger/smaller than your largest/smallest size, what do I do?
How do you recommend ordering for pregnant bridesmaids?
How do I work at Birdy Grey?
How do I donate my dress to help teens in need for prom?
I keep getting texts from you, how do I stop them?
How can I collaborate with Birdy Grey?
Why is there a restocking fee for Birdy Grey and not SuitShop?
Can I change my Groomsman Suit or Women's Wedding Tuxedo order after I placed it?
Will my Birdy Grey order ship with the items I also ordered from SuitShop?
Can I return my Groomsman Suit or Women's Wedding Tuxedo to Birdy Grey?