Birdy Grey FAQ

RETURNS REFUNDS AND EXCHANGES

My order says non-returnable when I try to process a return/exchange through the returns center. What do I do?

Why did I not receive a full refund for my return?

Why do you charge a restocking fee?

When will my refund process back onto my bank statement?

Can I place more than one dress in box for return/exchange?

Yes, as long as your return or exchange was set up for multiple items within one order and one return label was provided for all your items! However, if more than one label was provided, please ship the items back separately with the appropriate label provided for each item, in order to ensure your refund or gift card exchange is processed correctly.

Head over to our Return & Exchange page here to initiate the process.

Why are international returns/exchanges not accepted?

Can I exchange my dress for another size or style?

How can I return my item?

It's super easy!

To start a return or exchange, please visit our Returns Center. All you need is your Order ID number and your Zip Code to get started.

Once you've started the process, you'll have two drop-off options. You can either return in person at a Happy Returns bar or by mail. Click here to see Happy Returns locations near you.

CAN ALL EGIFT CARDS BE REFUNDED TO A DIFFERENT FORM OF PAYMENT?

WHAT IF I GOT MY EGIFT CARD AS AN EXCHANGE?

WHERE DOES MY eGIFT CARD REFUND GO?

What is Birdy Grey's return policy?

Since some of my items are on preorder, can I have an extension on my return?

What happens if I shipped back the incorrect item?

Why does my refund show a credit card number that’s not mine?

SHIPPING

My item arrived damaged. What do I do?

My order shows delivered, but it was not. What should I do?

My order shipped to wrong the address. How can I update?

Once your order has shipped from our warehouse, we are unable to update your delivery address.

If you ordered UPS Priority Shipping, we recommend creating an account with the shipping carrier, and requesting that they update your shipping address! For privacy reasons, this isn't something we can do once the order is marked as shipped.

How much are import fees and shipping costs for my international order?

How long will it take to receive my order after it ships?

In-stock merchandise shipped to the U.S. (via standard shipping) arrives within 5-10 business days. Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items. Please see our Shipping Policy page here for more details on shipping to Canada and other international destinations.

How can I update my shipping address?

How can I track my order?

We can’t wait for you to receive your order either! As soon as your order ships, we’ll send you a shipping confirmation with your tracking number. Sometimes, it can take up to 48 hours for your tracking number to update.

Some carriers may experience delivery delays, or may occasionally fail to scan packages until they’re out for delivery, but rest assured, your order is still on its way to you. However, if more than 10 business days have passed, and there is no movement in your tracking, let us know and we’d be happy to look into it!

Does Birdy Grey ship internationally?

Is there a chance my order's ship date will be pushed further back?

We try our absolute best to accurately estimate our shipping windows, but there are rare occasions when things unexpectedly change. If that happens, our Customer Experience team will reach out with a new shipping time-frame and additional information.

If the new shipping date doesn't work for your wedding timeline, we can help you swap out the dress for an in-stock style!

Can I get a specific ship date for my preorder?

Since some pre-orders are still making their way from the manufacturer to our warehouse, we're unable to accurately determine an exact ship date. We won't bore you with the logistical details, but there are various sticking points where things can get a little delayed. For example, during the holidays, port congestion can cause extended delays. By providing a broader shipping window, it allows us room for any of those unexpected delays while still meeting your expectations. We will always reach out to customers whose orders are affected by unforeseen delays and help resolve the issue in a timely manner!

Can you explain your preorder shipping estimates?

When we announce pre-orders, we do our best to provide accurate estimates as to when those items will ship. Our estimates are always provided in the form of early part of the month, mid-month, and the last of the month.

We try our best to meet these estimates, but we strongly suggest allowing yourself plenty of wiggle room, with enough time to ensure fit, have your dress hemmed, etc.

If I order other items along with a preorder item when will my order ship?

The shipping estimate is very close to my wedding, if I pay for expedited delivery will I get it in time?

Potentially, but it's not guaranteed! Because pre-ordered dresses are still making their way to our warehouse, we cannot 100 percent guarantee their arrival date.

We want you to have the dress you love the most, but we don't want to add any additional stress to the wedding. If you want to cross your fingers and wait for your pre-ordered dress, we recommend purchasing an in-stock option as well to have as a backup in case it doesn't arrive on time.

How much does shipping cost?

COVID

IN THE EVENT THAT COVID-19 GETS WORSE DOMESTICALLY, HOW ARE YOU GUYS PREPARING?

More than two years into this pandemic, our number one priority continues to be the health and safety of our employees, partners and you. Our team members work, primarily from home, on a hybrid model, and we are always very cautious to avoid workplace exposure to any illness, not just COVID-19!

Our warehouse is up and running and has integrated COVID-19 safety precautions into our long-term business practices. Facilities are kept extra clean, on-site personnel is limited to just the esssential crew, and we continue to educate our staff on best-practices for keeping themselves and others safe and healthy. In the event that the warehouse is affected by this or any other pandemic-related issues, we will be sure to let everyone know as quickly as possible.

I ORDERED DRESSES FROM ANOTHER BRAND, BUT NOW IT IS SEVERELY DELAYED DUE TO CORONAVIRUS. HELP!

WHERE ARE YOUR DRESSES MADE AND SHIPPED FROM?

HAS COVID IMPACTED YOUR PRODUCTION?

ARE THERE ANY SHIPPING DELAYS DUE TO COVID-19?

At Birdy Grey, we spend a ton of time and effort to sort out any kinks in our delivery timelines before we launch products on our site. Despite this, supply-chain disruptions and port delays continue, and because of the time-sensitive nature of the wedding business, we work tirelessly to stay on top of all of our deliveries so that you get what you need, when you need it.

The good news is that in-stock merchandise shipped to the U.S. (via standard shipping) consistently arrives within 5-10 business days. Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items.

We provide a separate shipping timeline for each pre-order item. In the rare occasion that any of our pre-orders are delayed, we will alert you ASAP. We never leave our customers hanging.

You can always check out our Shipping Policy page here for up-to-date information and details about international orders.

(**Please note, due to many factors, some of our shipping carriers are reporting delays. If your package has shipped but not been delivered in 10 business days, please contact our Customer Care team for assistance.)

THERE'S A CHANCE THE WEDDING WILL BE CANCELED. WHAT'S YOUR RETURN POLICY?

Since the onset of the COVID-19 pandemic, due to the increase in uncertainty in wedding dates, we extended our return & exchange policy from two weeks to 45 days, for eligible items.

Please make sure to read all of the product details before purchasing though, as many of of our non-dress items and sale dresses are final sale and cannot be returned.

See our Returns & Exchanges page here for the most up-to-date details.

ORDERS

Do you offer group discounts?

Do you offer a try-on program?

Do you offer a military discount or student discount?

Does Birdy Grey have a physical storefront location?

Why did you let me place an order if you do not have the item I need?

Can I add items to an order after it has been placed?

MADE-TO-ORDER DRESSES

DO YOU SHIP MADE-TO-ORDER DRESSES INTERNATIONALLY?

HOW DOES YOUR MADE-TO-ORDER PROGRAM WORK?

CAN I EXPEDITE MY MADE-TO-ORDER DRESS?

HOW FAST CAN I GET A MADE-TO-ORDER DRESS?

ARE ALL YOUR DRESSES MADE TO ORDER?

ARE YOUR DRESSES MADE TO MEASURE?

CAN I RETURN OR EXCHANGE A MADE-TO-ORDER DRESS?

Yes, you sure can! Please do note that if you choose to exchange your dress for another made-to-order dress, it will take another 8 weeks of production & delivery. If you need a dress sooner, we suggest exchanging it for a ready-to-ship style! For returns, there is a $10 restocking fee per dress if you return it at a Happy Return kiosk and an $12 fee for mail-in returns.

IF I PLACE AN ORDER WITH READY-TO-SHIP AND MADE-TO-ORDER DRESSES TOGETHER, HOW WILL THEY SHIP?

Can I add items or make changes to my order (address updates, cancellations, etc) after it is placed?

FIT

Do you provide alteration services?

Do you charge more for plus sizes?

How does your sizing work?

How long are your dresses?

May I purchase extra fabric? Add on extra length?

I have a large bust. What is the best dress for me?

We have loads of options for bustier bridesmaids! Our designers recommend our Laurie, Jessie, Hannah, Gwennie, Jane, Jules, or Maria gowns, to name a few.

The Jane and Jules dresses both have built-in cups, and Christina has a sturdy bodice and convertible straps to help create a neckline that is both comfortable and flattering.

If you're hoping to wear a bra with your dress, our Laurie, Jessie, Hannah, Ryan, and Maria dresses offer ample coverage to mask bra straps.

My measurements are larger/smaller than your largest/smallest size, what do I do?

OUTREACH

How do I work at Birdy Grey?

How do I donate my dress to help teens in need for prom?

After the wedding, if you know you're never going to wear your bridesmaid dress again, do something good!

Donate your gently-worn Birdy Grey bridesmaid dress to the Princess Project, a 501(C)(3) non-profit organization that provides free dresses and accessories to teens in need for prom.

Visit our Give Back page here to learn how to donate your dress.

I keep getting texts from you, how do I stop them?

How can I collaborate with Birdy Grey?