Frequently Asked Questions

Please visit our Customer Care form (linked here) to reach out to us for further assistance with your return or exchange for an eGift Card. We are happy to take a look at your order and offer our assistance.

For all returns for a refund, a $10 restocking fee is applied, per item. Shipping fees are non-refundable. All restocking fees will be deducted from your final refund.

We charge a restocking fee as we do not process returns the same way a company that charges more for their dresses might. The $10 restocking fee applies to all returns, per item. To avoid the fee, request an exchange via an eGift Card.

Your refund should appear on your account within 3-10 business days after it is processed, depending on your financial institution.

Yes, as long as your return or exhcange was set up for multiple items within one order and one return label was provided for all your items! However, if more than one label was provided, please ship the items back separately with the appropriate label provided for each item, in order to ensure your refund or gift card exchange is processed correctly.

Head over to our Return & Exhcange page here to initiate the process.

As a small (yet growing) company, we do not have the capacity to process international returns at this time. We appreciate your understanding!

You sure can, if it's been fewer than 45 days since your original order was delivered! Just head over to our Return & Exchange page here and click "Start My Exchange."

It's super easy!

To start a return or exchange, please visit our Returns Center. All you need is your Order ID number and your Zip Code to get started.

Once you've started the process, you'll have two drop-off options. You can either return in person at a Happy Returns bar or by mail. Click here to see Happy Returns locations near you.

You sure can, if it's been fewer than 45 days since your original order was delivered! Just head over to our Return & Exchange page here and click "Start My Exchange."

It's super easy!

To start a return or exchange, please visit our Returns Center. All you need is your Order ID number and your Zip Code to get started.

Once you've started the process, you'll have two drop-off options. You can either return in person at a Happy Returns bar or by mail. Click here to see Happy Returns locations near you.

Not usually. Only eGifts Cards created as part of an exchange may be disabled, so the original form of payment can be refunded. Please note: This kind of refund can only be processed within 90 days of the original purchase date.

If you received your eGift Card in an exchange, you have 90 days from the date your first order was placed to receive a refund on your original form of payment.

Any order returned for a refund, that was purchased using an eGift Card, will be refunded back to the eGift Card used to make the purchase.

Birdy Grey is a drama-free zone. If the dress doesn't fit, the color's not right, or if you just don't like it, you can return or exchange it within 45 days of delivery.

Please visit or Return & Exchange Policy page here for the most up-to-date information.

Our return and exchange window begins once the product has been delivered.

If your item is on preorder, you will have 45 days once the tracking shows the order has been delivered to initiate a return or exchange.

If you ship back the incorrect item, please use our Customer Care form here to let us know as soon as you can. Please include your order number, and we’ll do our best to locate the package for you once it arrives at our warehouse. Please note, we cannot be held responsible for items purchased from another brand sent in error.

Amazon Pay and Apple Pay encrypt your card number to help protect you from fraudulent charges. We can't see your actual credit card number, so the refund reflects that encrypted card number. Rest assured, the refund will go back to your original form of payment within 3-10 business days (depending on the institution).

We're so sorry that happened! Please use the form linked here to send us the details with attached photos and we'll help you resolve this issue ASAP.

There are times when a courier will mark your package as delivered when, in fact, the package is still in transit. Please contact our Customer Care team here, and we’ll contact the courier on your behalf to help locate the package.

Once your order has shipped from our warehouse, we are unable to update your delivery address.

We recommend creating an account with the shipping carrier, and requesting that they update your shipping address! For privacy reasons, this isn't something we can do once the order is marked as shipped.

International shipping rates are flat-rate ($70 for dresses and accessories, $25 for swatches) and include all duties & taxes. Please see our Shipping Policy page here for the most up-to-date information on international shipping.

In-stock merchandise shipped to the U.S. (via standard shipping) arrives within 5-8 business days. Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items. Please see our Shipping Policy page here for more details on shipping to Canada and other international destinations.

Please triple-check your shipping address before you check out, as it is often impossible for us to change it after the fact. If you do notice that you've ordered an item to the incorrect address, please contact our Customer Care team here, and we'll do our best to correct the issue.

We can’t wait for you to receive your order either! As soon as your order ships, we’ll send you a shipping confirmation with your tracking number. Sometimes, it can take up to 48 hours for your tracking number to update.

Some carriers may experience delivery delays, or may occasionally fail to scan packages until they’re out for delivery, but rest assured, your order is still on its way to you. However, if more than eight have passed, and there is no movement in your tracking, let us know and we’d be happy to look into it!

Yes, we ship internationally! Please see our Shipping Policy page here for the most up-to-date information on shipping rates, duties, customs, and more.

We try our absolute best to accurately estimate our shipping windows, but there are rare occasions when things unexpectedly change. If that happens, our Customer Experience team will reach out with a new shipping time-frame and additional information.

If the new shipping date doesn't work for your wedding timeline, we can help you swap out the dress for an in-stock style!

Since some pre-orders are still making their way from the manufacturer to our warehouse, we're unable to accurately determine an exact ship date. We won't bore you with the logistical details, but there are various sticking points where things can get a little delayed. For example, during the holidays, port congestion can cause extended delays. By providing a broader shipping window, it allows us room for any of those unexpected delays while still meeting your expectations. We will always reach out to customers whose orders are affected by unforeseen delays and help resolve the issue in a timely manner!

When we announce pre-orders, we do our best to provide accurate estimates as to when those items will ship. Our estimates are always provided in the form of early part of the month, mid-month, and the last of the month.

We try our best to meet these estimates, but we strongly suggest allowing yourself plenty of wiggle room, with enough time to ensure fit, have your dress hemmed, etc.

We will automatically split your order between two shipments: the shipment of your pre-ordered item and that of your in-stock item(s). You will receive two shipments and two tracking emails.

Potentially, but it's not guaranteed! Because pre-ordered dresses are still making their way to our warehouse, we cannot 100 percent guarantee their arrival date.

We want you to have the dress you love the most, but we don't want to add any additional stress to the wedding. If you want to cross your fingers and wait for your pre-ordered dress, we recommend purchasing an in-stock option as well to have as a backup in case it doesn't arrive on time.

Please see our Shipping Policy page here for the most up-to-date shipping prices.

More than two years into this pandemic, our number one priority continues to be the health and safety of our employees, partners and you. Our team members work, primarily from home, on a hybrid model, and we are always very cautious to avoid workplace exposure to any illness, not just COVID-19!

Our warehouse is up and running and has integrated COVID-19 safety precautions into our long-term business practices. Facilities are kept extra clean, on-site personnel is limited to just the esssential crew, and we continue to educate our staff on best-practices for keeping themselves and others safe and healthy. In the event that the warehouse is affected by this or any other pandemic-related issues, we will be sure to let everyone know as quickly as possible.

If you need a dress immediately, please shop our selection of gowns that are in-stock and ready to ship (found here). All colors, styles and sizes on the page are fully available and will be delivered in 15 days or less, worldwide.

Our gowns are designed in Los Angeles, manufactured in China, and shipped domestically from our distribution center in Southern California, just outside of LA.

COVID-19 slowed our production temporarily in 2020, but things have sinced bounced back, and we've adapted as a company to better absorb any future pandemic-related issues.

At Birdy Grey, we spend a ton of time and effort to sort out any kinks in our delivery timelines before we launch products on our site. Despite this, supply-chain disruptions and port delays continue, and because of the time-sensitive nature of the wedding business, we work tirelessly to stay on top of all of our deliveries so that you get what you need, when you need it.

The good news is that in-stock merchandise shipped to the U.S. (via standard shipping) consistently arrives within 5-8 business days. Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items.

We prodive a separate shipping timeline for each pre-order item. In the rare occasion that any of our pre-orders are delayed, we will alert you ASAP. We never leave our customers hanging.

You can always check out our Shipping Policy page here for up-to-date information and details about international orders.

(**Please note, due to many factors, some of our shipping carriers are reporting delays. If your package has shipped but not been delivered in 8 business days, please contact our Customer Care team for assistance.)

Since the onset of the COVID-19 pandemic, due to the increase in uncertainty in wedding dates, we extended our return & exchange policy from two weeks to 45 days, for eiligible items.

Please make sure to read all of the product details before purchasing though, as many of of our non-dress items and sale dresses are final sale and cannot be returned.


See our Returns & Exchanges page here for the most up-to-date details.

We do not offer group discounts at this time.

We do not offer a try-on program at this time… but it’s something we’re hoping to offer in the future. Please sign up for our email list to be the first to know when we do! You can find the sign-up form at the bottom of our homepage here!

We currently do not offer any discounts at this time. However, you can click here to reach out to our customer service team with a special request, and we’ll see what we can do.

We are a direct-to-consumer brand, so our collection is available exclusively online at birdygrey.com. However, we may be coming to your city for a pop-up shop in the future, so be sure to follow us on Instagram @birdygrey for updates.

While we do our best to keep our stock info up-to-date, our inventory levels change on a daily basis. On rare occasions, an item may be in stock when an order is initiated but unavailable at the time of processing. If this has happened to you, please click here to send us a note for further assistance.

We are unable to make changes to your order after it's placed. However, you can reach out to our Customer Experience team here, and, depending on how far along your order is in the fulfillment process, we can request to cancel. Then you can place a new one with all of your items.

To view all job opportunities at Birdy Grey, please visit our careers page here!

After the wedding, if you know you're never going to wear your bridesmaid dress again, do something good!

Donate your gently-worn Birdy Grey bridesmaid dress to the Princess Project, a 501(C)(3) non-profit organization that provides free dresses and accessories to teens in need for prom.

Visit our Give Back page here to learn how to donate your dress.

To unsubscribe from our text message list, simply reply with STOP and your number will be removed from our list.

We’d love to hear from you! If you’re interested in partnering or collaborating with us, send us an email at partnerships@birdygrey.com.

There are four key measurements to consider when measuring for a bridesmaid dress:

Bust
Waist
Hips
Length

Grab some measuring tape and check out our How to Measure for a Bridesmaid Dress tutorial.

No, we do not provide alteration services at this time.

Never! Our Curve sizes are priced exactly the same way as our straight-sized dresses.