Frequently Asked Questions
BROWSE BELOW FOR ANSWERS TO YOUR QUESTIONS
RETURNS REFUNDS AND EXCHANGES
My order says non-returnable when I try to process a return/exchange through the returns center. What do I do?
Why did I not receive a full refund for my return?
Why do you charge a restocking fee?
When will my refund process back onto my bank statement?
Can I place more than one dress in box for return/exchange?
Why are international returns/exchanges not accepted?
Can I exchange my dress for another size or style?
How can I return my item?
CAN ALL EGIFT CARDS BE REFUNDED TO A DIFFERENT FORM OF PAYMENT?
WHAT IF I GOT MY EGIFT CARD AS AN EXCHANGE?
WHERE DOES MY eGIFT CARD REFUND GO?
What is Birdy Grey's return policy?
Since some of my items are on preorder, can I have an extension on my return?
What happens if I shipped back the incorrect item?
Why does my refund show a credit card number that’s not mine?
My item arrived damaged. What do I do?
My order shows delivered, but it was not. What should I do?
My order shipped to wrong the address. How can I update?
How much are import fees and shipping costs for my international order?
How long will it take to receive my order after it ships?
How can I update my shipping address?
How can I track my order?
Does Birdy Grey ship internationally?
Is there a chance my order's ship date will be pushed further back?
Can I get a specific ship date for my preorder?
Can you explain your preorder shipping estimates?
If I order other items along with a preorder item when will my order ship?
The shipping estimate is very close to my wedding, if I pay for expedited delivery will I get it in time?
How much does shipping cost?
IN THE EVENT THAT COVID-19 GETS WORSE DOMESTICALLY, HOW ARE YOU GUYS PREPARING?
WHERE ARE YOUR DRESSES MADE AND SHIPPED FROM?
HAS COVID IMPACTED YOUR PRODUCTION?
ARE THERE ANY SHIPPING DELAYS DUE TO COVID-19?
THERE'S A CHANCE THE WEDDING WILL BE CANCELED. WHAT'S YOUR RETURN POLICY?
Do you offer group discounts?
Do you offer a try-on program?
Do you offer a military discount or student discount?
Does Birdy Grey have a physical storefront location?
Why did you let me place an order if you do not have the item I need?
Can I add items to an order after it has been placed?
DO YOU SHIP MADE-TO-ORDER DRESSES INTERNATIONALLY?
HOW DOES YOUR MADE-TO-ORDER PROGRAM WORK?
CAN I EXPEDITE MY MADE-TO-ORDER DRESS?
HOW FAST CAN I GET A MADE-TO-ORDER DRESS?
ARE ALL YOUR DRESSES MADE TO ORDER?
ARE YOUR DRESSES MADE TO MEASURE?
CAN I RETURN OR EXCHANGE A MADE-TO-ORDER DRESS?
IF I PLACE AN ORDER WITH READY-TO-SHIP AND MADE-TO-ORDER DRESSES TOGETHER, HOW WILL THEY SHIP?
Can I add items or make changes to my order (address updates, cancellations, etc) after it is placed?
Do you provide alteration services?
Do you charge more for plus sizes?
How does your sizing work?
How long are your dresses?
May I purchase extra fabric? Add on extra length?
I have a large bust. What is the best dress for me?
My measurements are larger/smaller than your largest/smallest size, what do I do?
How do you recommend ordering for pregnant bridesmaids?
How do I work at Birdy Grey?
How do I donate my dress to help teens in need for prom?
I keep getting texts from you, how do I stop them?
How can I collaborate with Birdy Grey?