Birdy Grey FAQ

RETURNS REFUNDS AND EXCHANGES

Can I cancel my order?

My order says non-returnable when I try to process a return/exchange through the returns center. What do I do?

Why did I not receive a full refund for my return?

For all U.S. returns for a refund, a $10 restocking fee is applied, per dress (for items returned in person, at a Happy Returns location). A $13 restocking fee is charged for items returned by mail, and a $5 restocking fee is charged for all non-dress returns. Shipping fees are non-refundable. All restocking fees will be deducted from your final refund.

For all Canadian returns for a refund, a $15 restocking fee is applied per item. Shipping fees are non-refundable. All restocking fees will be deducted from your final refund.

Why do you charge a restocking fee?

We charge a restocking fee as we do not process returns the same way a company that charges more for their dresses might.

For US customers, the $10 restocking fee for dresses returned, in person, to Happy Returns ($13 for items returned by mail and $5 for all non-dress returns) applies to all returns per item. To avoid the fee, request an exchange via an eGift Card.

For Canadian customers, the $15 restocking fee applies to all items returned for a refund. Additionally, all Canadian exchanges are subject to a single flat-rate $14 fee upon checkout of the new order.

When will my refund process back onto my bank statement?

Can I place more than one dress in box for return/exchange?

Yes, as long as your return or exchange was set up for multiple items within one order and one return label was provided for all your items! However, if more than one label was provided, please ship the items back separately with the appropriate label provided for each item, in order to ensure your refund or gift card exchange is processed correctly.

Head over to our Return & Exchange page here to initiate the process.

Why are international returns/exchanges not accepted?

Can I exchange my dress for another size or style?

How can I return my item?

It's super easy!

To start a return or exchange, please visit our Returns Center. All you need is your Order ID number and your Zip Code to get started.

U.S. customers have two drop-off options. You can either return in person at a Happy Returns bar or by mail. Click here to see Happy Returns locations near you.

Returns from Canada are processed by mail.

Please note: We cannot accept returns on personalized items.

CAN ALL EGIFT CARDS BE REFUNDED TO A DIFFERENT FORM OF PAYMENT?

WHAT IF I GOT MY EGIFT CARD AS AN EXCHANGE?

WHERE DOES MY eGIFT CARD REFUND GO?

What is Birdy Grey's return policy?

Since some of my items are on preorder, can I have an extension on my return?

What happens if I shipped back the incorrect item?

Why does my refund show a credit card number that’s not mine?

SHIPPING

My item arrived damaged. What do I do?

My order shows delivered, but it was not. What should I do?

My order shipped to wrong the address. How can I update?

Once your order has shipped from our warehouse, we are unable to update your delivery address.

If you ordered UPS Priority Shipping, we recommend creating an account with the shipping carrier, and requesting that they update your shipping address! For privacy reasons, this isn't something we can do once the order is marked as shipped.

How much are import fees and shipping costs for my international order?

How long will it take to receive my order after it ships?

In-stock merchandise shipped to the U.S. (via standard shipping) arrives within 5-10 business days (plus 2 additional days for processing).

Expedited delivery upgrades are also available at checkout. Please allow 3-5 extra business days for all personalized or monogrammed items. Please see our Shipping Policy page here for more details on shipping to Canada and other international destinations.

How can I update my shipping address?

How can I track my order?

We can’t wait for you to receive your order either! As soon as your order ships, we’ll send you a shipping confirmation with your tracking number. Sometimes, it can take up to 48 hours for your tracking number to update.

Some carriers may experience delivery delays, or may occasionally fail to scan packages until they’re out for delivery, but rest assured, your order is still on its way to you. However, if more than 10 business days have passed, and there is no movement in your tracking, let us know and we’d be happy to look into it!

Does Birdy Grey ship internationally?

Is there a chance my order's ship date will be pushed further back?

We try our absolute best to accurately estimate our shipping windows, but there are rare occasions when things unexpectedly change. If that happens, our Customer Experience team will reach out with a new shipping time-frame and additional information.

If the new shipping date doesn't work for your wedding timeline, we can help you swap out the dress for an in-stock style!

Can I get a specific ship date for my preorder?

Since some pre-orders are still making their way from the manufacturer to our warehouse, we're unable to accurately determine an exact ship date. We won't bore you with the logistical details, but there are various sticking points where things can get a little delayed. For example, during the holidays, port congestion can cause extended delays. By providing a broader shipping window, it allows us room for any of those unexpected delays while still meeting your expectations. We will always reach out to customers whose orders are affected by unforeseen delays and help resolve the issue in a timely manner!

Can you explain your preorder shipping estimates?

Shipping timelines can vary anywhere from 8-12 weeks, depending on the dress (with most delivering in about 8 weeks). The delivery date estimate on the product page is dynamic and based on the date of purchase.

We do offer rush shipping on made-to-order dresses, for $19.99. This option cuts the delivery time from 8 weeks to 7 weeks. Please see our shipping policy page for the most up-to-date information.

If I order other items along with a preorder item when will my order ship?

The shipping estimate is very close to my wedding, if I pay for expedited delivery will I get it in time?

Potentially, but it's not guaranteed! Because pre-ordered dresses are still making their way to our warehouse, we cannot 100 percent guarantee their arrival date.

We want you to have the dress you love the most, but we don't want to add any additional stress to the wedding. If you want to cross your fingers and wait for your pre-ordered dress, we recommend purchasing an in-stock option as well to have as a backup in case it doesn't arrive on time.

We do offer rush shipping on made-to-order dresses, for $19.99. This option cuts the delivery time from 8 weeks to 7 weeks. Please see our shipping policy page for the most up-to-date information.

How much does shipping cost?

WHERE ARE YOUR DRESSES MADE AND SHIPPED FROM?

MADE TO ORDER

WHAT IS RUSH SHIPPING? CAN I GET MY MADE-TO-ORDER DRESS SOONER?

WHEN SHOULD I ASK MY BRIDESMAIDS TO ORDER THEIR DRESSES?

WHAT DOES PREORDER MEAN?

WHAT DOES MADE-TO-ORDER MEAN?

Made-to-order dresses are just that — made when you order them! In order to cut down on waste and bring you the biggest variety in styles, we manufacture each made-to-order dress as a customer orders it. The process takes about eight weeks, from the moment you check out to the day your dress arrives at your door. Please note that made-to-order does not mean custom sizing.

WHEN WILL MY MADE-TO-ORDER DRESS SHIP?

ORDERS

Can I update my shipping address?

What is Klarna?

What are the payment plans available through Klarna?

During checkout, you can either pay us directly or choose one of three easy Klarna payment schedules:

Pay in 30 (interest free!): With this plan, your payment — up to $400 value — is due 30 days after the purchase date.

Pay in 4 (interest free!): Make four automatic biweekly payments. Orders between $35 and $1,000 are eligible for this plan.

Monthly financing (with interest, order minimums apply):

Orders valued $149 - $999 are eligible to pay in 6 monthly installments.

Orders valued $299 - $1,999 are eligible to pay in 12 monthly installments.

Orders valued $999 - $3,499 are eligible to pay in 18 monthly installments.

Orders valued $1,999 - $10,000 are eligible to pay in 24 monthly installments.

What payment methods does Klarna accept?

Will using Klarna affect my shipping time?

Will using Klarna affect my credit score?

What happens if I cannot make a Klarna payment on time?

Can I return or exchange an order I made through Klarna, even if I’m not yet finished paying?

Yes! If you request a refund on an order you placed through Klarna, we refund the entire order amount to Klarna, and they refund your amount paid back to the card you used to set up your payment plan. At that point, any outstanding balance of your payment plan will be canceled.

For exchanges, your payment plan should continue as planned. If there are any changes to your scheduled payments, Klarna will contact you.

Do you offer group discounts?

Do you offer a try-on program?

Do you offer a military discount or student discount?

Does Birdy Grey have a physical storefront location?

Why did you let me place an order if you do not have the item I need?

Can I add items to an order after it has been placed?

FIT

Do you provide alteration services?

Do you charge more for plus sizes?

How does your sizing work?

How long are your dresses?

May I purchase extra fabric? Add on extra length?

I have a large bust. What is the best dress for me?

We have loads of options for bustier bridesmaids! Our designers recommend our Laurie, Jessie, Hannah, Gwennie, Jane, Jules, or Maria gowns, to name a few.

The Jane and Jules dresses both have built-in cups, and Christina has a sturdy bodice and convertible straps to help create a neckline that is both comfortable and flattering.

If you're hoping to wear a bra with your dress, our Laurie, Jessie, Hannah, Ryan, and Maria dresses offer ample coverage to mask bra straps.

My measurements are larger/smaller than your largest/smallest size, what do I do?

OUTREACH

How do I work at Birdy Grey?

How do I donate my dress to help teens in need for prom?

After the wedding, if you know you're never going to wear your bridesmaid dress again, do something good!

Donate your gently-worn Birdy Grey bridesmaid dress to the Princess Project, a 501(C)(3) non-profit organization that provides free dresses and accessories to teens in need for prom.

Visit our Give Back page here to learn how to donate your dress.

I keep getting texts from you, how do I stop them?

How can I collaborate with Birdy Grey?