Karen Robe

Please note that all gifts and accessories are final sale and cannot be returned or exchanged. However, if you've received the wrong item or the item is defective, please contact us so we can resolve the issue for you!

Enjoy $5 flat-rate standard shipping on most gift and accessory orders orders up to 5 units. Orders that ship via standard shipping will deliver within 8 business days in the US. (This includes processing & transit times.) Please allow an extra 3-5 days for personalized items; orders that contain a personalized item will be held and shipped out together, except in the case of an order containing a preorder item. Expedited delivery upgrades are also available at checkout.

International shipping rates apply to all orders outside of the US. Rates vary by destination, and will be calculated at the time of checkout. International shipping rates include all duties & taxes. All international orders are final sale, and may not be returned or exchanged.

We do our best to give general estimates to more accurately communicate when your order will ship. When we think of preorder timeframes, these are the general ship windows:

Ships by Mid: 1st – 15th

Ships by Late: 16th – 31st

As a rule of thumb, please expect your order to ship towards the end of the shipping timeframe.

Got questions about preorders? Visit our help center for more info!