Returns & Exchanges
NEED HELP RETURNING AN ITEM? WE’RE HERE TO GUIDE YOU!
BEFORE YOU START
Hey Birdy! All items are eligible for a return within 30 days of delivery, as long as they are in their original, unworn condition with tags on, EXCEPT:
• SWATCHES
• PERSONALIZED ITEMS
• FINAL SALE ITEMS
If your order contains both a return-eligible item and a personalized item, please contact customer service to return the eligible item.
*BIRDY TIP: VISIT A HAPPY RETURNS NEAR YOU FOR AN INSTANT REFUND, CHA-CHING!
VISIT HAPPY RETURNS FOR AN INSTANT E-GIFT CARD OR RETURN BY MAIL FOR AN E-GIFT CARD UPON RECEIPT*
USE THE E-GIFT CARD (WE’LL TACK ON THE COST OF SHIPPING, WOOP!)
RETURN POLICY
YOU HAVE 30 DAYS TO RETURN YOUR ELIGIBLE ITEM. THERE IS A $7 RESTOCKING FEE FOR EACH NON-DRESS ITEM AND $10 FOR EACH DRESS RETURNED AT A RETURNS BAR, WITH AN ADDITIONAL $3 PROCESSING FEE FOR ITEMS RETURNED BY MAIL. SHIPPING FEES WILL NOT BE REFUNDED. P.S. EXCHANGES ARE TOTALLY FREE!
ALL INTERNATIONAL ORDERS (EXCLUDING ORDERS TO CANADA) ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.