GOT A Q? POKE AROUND BELOW FOR ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS.

ARE YOUR BRIDESMAID DRESSES MADE-TO-ORDER?
NOPE, WHICH IS WHY YOU DON'T HAVE TO WAIT THE TRADITIONAL LONG LEAD TIMES (UP TO 4 MONTHS, WHICH IS JUST RIDIC) TO RECEIVE YOUR DRESS. PLUS, YOU'RE NOT STUCK WITH IT IF YOU DON'T LOVE IT—OUR RETURNS ARE DRAMA-FREE.


WHAT ARE PIN PACKS?
YOU'LL RECEIVE A COMPLIMENTARY PIN PACK WITH EVERY BIRDY GREY BRIDESMAID DRESS PURCHASE. PIN PACKS INCLUDE SAFETY PINS, BOBBY PINS AND DOUBLE-SIDED TAPE, TO HELP YOU AVOID ANY DAY-OF DISASTERS. (TRUST US, THEY'LL COME IN HANDY WHILE GETTING READY & DURING THE RECEPTION.)

DOES BIRDY GREY HAVE STORES?
NOT AT THE MOMENT... BUT JOIN OUR EMAIL LIST TO STAY IN THE LOOP ABOUT POP UP SHOPS IN YOUR CITY (WE'LL BE COMING FOR YA).


DO YOU OFFER SWATCHES?
YES! YOU CAN PURCHASE $2 SWATCHES DIRECTLY WITHIN A PRODUCT PAGE, OR YOU CAN BROWSE ALL SWATCHES HERE.


HOW DO I CARE FOR MY BIRDY GREY BRIDESMAID DRESS?
ALL BIRDY GREY BRIDESMAID DRESSES ARE DRY CLEAN ONLY. PLEASE REFER TO THE DRESS' CARE LABEL FOR FULL DETAILS.

HOW DO I DONATE MY DRESS TO THE PRINCESS PROJECT?
AFTER THE WEDDING, IF YOU KNOW YOU'RE NEVER GOING TO WEAR IT AGAIN, DO SOMETHING GOOD! HOOK A TEEN UP WITH THEIR DREAM PROM DRESS BY DONATING YOUR GENTLY-WORN BIRDY GREY BRIDESMAID DRESS TO THE PRINCESS PROJECT LA. CLICK HERE TO LEARN HOW.

PLEASE EMAIL US AT SUP@BIRDYGREY.COM IF YOU NEED ANSWERS TO OTHER FREQUENTLY ASKED QUESTIONS. WE'RE AVAILABLE MONDAY - FRIDAY, FROM 10AM - 5PM PST.

HOW DOES YOUR SIZING WORK?
OUR DRESSES COME IN A SPECTRUM OF SIZES, FROM XS - 3XL. WE PROVIDE FULL SIZING & MEASUREMENT DETAILS ON OUR PRODUCT PAGES, SO READ IT CAREFULLY TO DETEREMINE IF A DRESS WILL FIT.

IN GENERAL, OUR GOWNS RUN LARGE, SO IF YOU'RE UNSURE OF YOUR SIZE, IT'S SAFE TO ORDER A SIZE DOWN. AND IF IT DOESN'T, NO SWEAT—SEND IT BACK FOR AN EXCHANGE OR REFUND.

DO YOU CHARGE EXTRA FOR PLUS SIZES?
HELL NO, NEVER.


WHAT SHOULD I DO IF I'M BETWEEN SIZES?
IF YOU FLOAT BETWEEN SIZES, WE RECOMMEND YOU ORDER A SIZE DOWN. MOST OF OUR GOWNS RUN LARGE, UNLESS OTHERWISE NOTED IN THE PRODUCT DETAILS.


DO YOU PROVIDE ALTERATION SERVICES?
NO, WE DO NOT AT THIS TIME.

HOW DO I MEASURE MYSELF?

THERE ARE 4 KEY MEASUREMENTS TO CONSIDER: BUST, WAIST, HIPS & DRESS LENGTH. GRAB YOUR MEASURING TAPE AND WATCH THE VIDEO BELOW, OR VISIT OUR HOW TO MEASURE PAGE FOR THE 411.

OK, I'M READY TO MAKE A BIRDY GREY PURCHASE. HOW CAN I PLACE MY ORDER?
PLACE YOUR ORDER ONLINE AT BIRDYGREY.COM. (OUR CHECKOUT PROCESS IS SUPER EASY & SEAMLESS, WE PROMISE!) IF YOU WANT TO PLACE AN ORDER OVER THE PHONE, TEXT US AT 323.538.0608 AND WE'LL CALL YOU BACK TO HELP YOU PLACE THE ORDER.

DO YOU OFFER GROUP DISCOUNTS?
WE DO NOT AT THIS TIME.

WHEN WILL MY ORDER SHIP?
IF THE ITEM IS IN-STOCK, IT TAKES UP TO 7 BUSINESS DAYS TO PROCESS YOUR ORDER & SHIP IT OUT. YOU'LL RECEIVE A SHIPPING CONFIRMATION ONCE IT LEAVES OUR WAREHOUSE. ALL ORDERS SHIP FROM OUR WAREHOUSE IN SOUTHERN CALIFORNIA.

HOWEVER, IF AN ITEM IS ON BACKORDER, IT CAN TAKE US UP TO 2 - 3 MONTHS TO REPLENISH INVENTORY.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER AFTER IT SHIPS?
IF YOU OPT FOR $8 FLAT-RATE SHIPPING (OR FREE SHIPPING ON 4 OR MORE DRESSES), IT WILL TAKE 2-5 DAYS TO ARRIVE AFTER IT LEAVES OUR WAREHOUSE. IF YOU PAID FOR EXPEDITED DELIVERY, IT WILL ARRIVE WITHIN YOUR DESIGNATED TIMEFRAME (OBVI).


HOW MUCH DOES SHIPPING COST?
RECEIVE $8 FLAT-RATE SHIPPING ON ALL ORDERS. ENJOY FREE SHIPPING WHEN YOU ORDER 4 OR MORE BRIDESMAID DRESSES. NEED IT SOONER? WE OFFER EXPEDITED DELIVERY, TOO.

HOW CAN I TRACK MY ORDER?
ONCE YOUR ORDER SHIPS, WE'LL SEND YOU A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER, SO THAT YOU CAN KEEP TABS ON YOUR DELIVERY STATUS.

SWATCHES ARE SHIPPED VIA USPS FIRST CLASS PACKAGE MAIL WITH TRACKING, SO THAT YOU CAN KEEP TABS ON DELIVERY STATUS.

DOES BIRDY GREY SHIP INTERNATIONALLY?
YES! HOWEVER, WE DO NOT OFFER $8 FLAT-RATE OR FREE SHIPPING ON INTERNATIONAL ORDERS, SO YOU WILL BE RESPONSIBLE FOR PAYING FOR SHIPPING + DUTIES & FEES. ALL SALES ARE FINAL ON INTERNATIONAL ORDERS. RETURNS & EXCHANGES WILL NOT BE ACCEPTED.

 

WHAT IS BIRDY GREY'S RETURN POLICY?
BIRDY GREY IS A DRAMA-FREE ZONE. IF THE DRESS DOESN'T FIT, THE COLOR'S NOT RIGHT OR IF YOU JUST DON'T LIKE IT, RETURN OR EXCHANGE IT! YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY TO SEND IT BACK TO US FOR AN EXCHANGE OR REFUND.

ALL RETURNS MUST BE UNWORN, UNWASHED, UNALTERED & UNUSED, AND THE ORIGINAL TAGS MUST BE ATTACHED.

** PLEASE NOTE, A $10 RESTOCKING FEE WILL BE APPLIED TO ALL BRIDESMAID DRESS RETURNS, PER DRESS. A $5 RESTOCKING FEE WILL BE APPLIED TO ALL OTHER RETURNED ITEMS, PER ITEM.

SWATCHES, SEAMLESS UNDERWEAR, BRAS & LINGERIE ARE NON-REFUNDABLE.

ALL SALES ARE FINAL ON INTERNATIONAL ORDERS. (NO REFUNDS OR EXCHANGES)

SHIPPING COSTS WILL NOT BE REFUNDED, UNFORTUNATELY.

HOW CAN I RETUN MY ITEM?
IT'S SUPER EASY: EMAIL US AT SUP@BIRDYGREY.COM, AND WE'LL SEND YOU A FREE RETURN SHIPPING LABEL. FILL OUT THE RETURN FORM THAT'S INCLUDED WITH YOUR ORDER, AND SHIP YOUR PURCHASE BACK TO US. ONCE WE RECEIVE IT, WE'LL NOTIFY YOU VIA EMAIL AND ISSUE YOU A REFUND.

CAN I EXCHANGE MY DRESS FOR ANOTHER SIZE OR STYLE?
ABSOLUTELY. SHOOT US AN EMAIL AT SUP@BIRDYGREY.COM, AND WE'LL SEND YOU A RETURN SHIPPING LABEL. FILL OUT THE RETURN FORM THAT'S INCLUDED WITH YOUR ORDER, AND SHIP YOUR PURCHASE BACK TO US. BE SURE TO INDICATE THE NEW STYLE, COLOR AND/OR SIZE THAT YOU WANT. ONCE RECEIVED, WE'LL SHIP OUT YOUR NEW ITEM WITHIN A WEEK. (DON'T WORRY, RESTOCKING FEES WILL BE WAIVED FOR EXCHANGES.)

MY PURCHASE ARRIVED DAMAGED. WHAT DO I DO?
OH DEAR. WE'RE PRETTY HARDCORE ABOUT QUALITY CONTROL TO ENSURE YOUR PURCHASE ARRIVES IN PRISTINE CONDITION. HOWEVER, PLEASE NOTIFY US AT SUP@BIRDYGREY.COM OR TEXT 323.538.0608 AND WE'LL HELP YOU RESOLVE THE ISSUE ASAP.

PLEASE VIEW OUR RETURN POLICY HERE.