Birdy Grey is a drama-free zone. If the the shoes don't fit, the color's not right or you just don't like it, return or exchange it! Visit our Returns Center to make a return or exchange.
You have 45 days from the date of delivery for an exchange or refund. All returns must be unworn and unaltered, and the original tags must be attached.
A $10 restocking fee will be applied to each item returned by mail. (Enjoy free exchanges, woop!)
Enjoy $9.99 flat-rate standard shipping on all shoe orders. Orders that ship via standard shipping will deliver within 8 business days in the US. (This includes processing & transit times.) Expedited delivery upgrades are also available at checkout.
International shipping rates apply to all orders outside of the US. Rates vary by destination, and will be calculated at the time of checkout. International shipping rates include all duties & taxes. All international orders are final sale, and may not be returned or exchanged.
We do our best to give general estimates to more accurately communicate when your order will ship. When we think of preorder timeframes, these are the general ship windows:
Ships by Mid: 1st – 15th
Ships by Late: 16th – 31st
As a rule of thumb, please expect your order to ship towards the end of the shipping timeframe.
Got questions about preorders? Visit our help center for more info!